FAQ's
If you’re completely new to Reformer Pilates, PWA or just have some questions about what to expect, we’ve put together some FAQs to ensure you’re ready to go and making the most of your workout.
INTRO PASSES
How does the intro offer work?
The Intro Offer is a one time offer and is available for new clients who have not practiced at Pilates with April. Your Intro Offer will activate from your first class booking. The Intro Offer is a non-refundable and non-transferable – there are no suspensions or extensions available. Once your trial pass ends it will automatically expire and will not roll over to a membership.
I have never done Reformer Pilates before, is that OK?
Absolutely. Our PWA Align and PWA Total classes are newbie friendly and designed to allow everyone to work out at their own pace. If it’s your first time, we recommend attending a few PWA Align classes first.
When should I arrive?
New members should arrive 10-15 minutes before your class. This will give you time to meet your instructor, discuss any injuries or pregnancies and familiarise yourself with the studio. This also allows time for a quick intro to the reformer and how it works to help you get moving when the class starts.
What do I wear?
Something comfy that won’t restrict your movement. A t-shirt or singlet, with shorts or leggings. You’ll also need some pilates socks which you can buy at reception (or bring your own).
BOOKINGS AND CANCELLATIONS
When are classes available to book?
The schedule is available 7 days in advance.
Are bookings essential?
Bookings are highly recommended. If you show up at the studio without a pre-booking we cannot guarantee you a spot in the class.
What is the cancellation policy?
We appreciate life gets busy - but outside of an emergency, we have a strict 6 hour cancellation policy. We do not accept email or phone cancellations and kindly request you manage your schedule through your chosen App. (Pilates with April App or MindBody). If you fail to do so you will incur a late cancellation fee $15, or no show fee $25 (class pass holders and class packs/intro offer will lose a class). Please read our cancellation policy for the full details.
How does the waitlist work?
MINDBODY waitlist function allows you to reserve a spot in a full class. When a spot in the class becomes available, the first person on the waitlist will be automatically moved into the class. You will receive both an email and an SMS when you are booked into a class via the waitlist. In the text message, you will be asked to respond ‘Y’ to confirm or ‘N’ to cancel. If you respond ‘N’, you will be removed from the class and the next client on the waitlist will automatically be added and receive the waitlist confirmation SMS. If you don’t respond Y or N to the SMS you are still booked into the class. However, if you don’t show-up for class, and haven’t responded to the text, we may give your space to any walk-ins and you will be charged the no-show fee as per-usual. Please be mindful of this when booking the waitlist for early morning classes as it is possible you will be automatically enrolled into a class in the early hours of the morning! Please treat the waitlist like you are booking a class. If you have added yourself to the waitlist and longer want to attend the class, please cancel the waitlisted classes.
THE STUDIO
Where are you located?
We are located at The Cottage on Scenic Highway between Terrigal and Avoca Beach.
Do I need to bring my own pilates socks?
Pilates socks can be purchased at reception, but if you already have a pair, bring them along. Just make sure they have a grippy sole so you don’t slip on the reformer.
Do you have water or should I bring my own?
We have water available inside the studio. Bring your own bottle to fill up.
Do you have bathrooms and showers?
Our studio has two stunning, fully equipped bathrooms with showers.
What do you supply?
Our studios are equipped with bath towels, wet wipes and water.
THE CLASSES
I’m an experienced Reformer Pilates practitioner or Pilates teacher looking for a challenge. Are there more advanced options for me?
Yes! PWA Sweat is an advanced class for experienced Pilates practitioners. A very challenging full body workout, this is not suitable for beginners, those with injuries, or during pregnancy.
Can I practice Reformer Pilates while I am pregnant?
Pilates is an amazing way to prepare your body for birth and postpartum recovery. If you have had no complications and have been advised by your doctor that you are capable and healthy you are welcome to attend our PWA Align classes throughout the duration of your pregnancy. Pilates Total is ideal for those who already have a Pilates practice and is suitable for prenatal clients up to 20 weeks. Sweat classes are not suitable at any stage during pregnancy. If there is any concern, discomfort or uncertainty it is recommended not to participate. If you have any questions please reach out to us for further discussion with your instructor.
Can I practice Reformer Pilates while I am injured?
Only If you have been given the OK to practice from your doctor or health care professional, but please be mindful that our Pilates Reformer Group classes are not specifically designed for injury rehabilitation. Please make sure you let your instructor know of any injuries you may have before class. If there is any concern, discomfort or uncertainty it is recommended not to participate in a group class setting. An alternative is to book a Private Clinical session with one of our experienced instructors to focus on rehabilitation.